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Frequently asked questions about Cashwin-Casino
Is 2 GB RAM enough for live tables?
The minimum system requirement for the Cashwin-Casino app specifies 2 GB of RAM. This specification applies to both the Android application, which requires Android 8.0+, and the iOS application, which requires iOS 13+. These figures indicate the baseline performance expected for the mobile gaming software.
While 2 GB of RAM is listed as a requirement, live table games can be more demanding due to the continuous streaming of video and real-time interactions. The specified requirement focuses on the general operation of the app rather than the specific demands of high-bandwidth live dealer environments.
Therefore, while the app may install and operate with 2 GB of RAM, players using this minimum configuration might experience performance issues during live table sessions. It is advisable to have more RAM available for a smoother live gaming experience, especially during peak usage times.
Why was my withdrawal stopped without KYC?
Withdrawal processing requires verification through KYC (Know Your Customer) procedures, which include submitting an ID and an address proof no older than 3 months. This process typically takes between 24 to 48 hours to complete. Failure to provide these documents will halt any pending withdrawal.
The KYC process is a standard security measure designed to protect both the player and the casino against fraud and money laundering. Without successful KYC verification, the casino cannot confirm the player's identity and the legitimacy of the transaction, as per regulatory requirements.
Once the required documentation is successfully uploaded and verified within the 24-48 hour window, withdrawal requests can proceed. This ensures that all transactions are secure and compliant with anti-fraud protocols before funds are released.
Does the app run stably on iOS 13?
The Cashwin-Casino app is designed to run on iOS 13 and later versions, with an approximate file size of 60 MB. This indicates that the application has been developed to be compatible with this operating system range.
Stability on iOS 13 will depend on several factors, including the specific device model and available system resources like RAM. While the app is listed as compatible, older devices running iOS 13 with limited processing power might not offer the most fluid experience.
For optimal performance and stability on iOS 13, it is recommended to ensure the device also meets other general system requirements, such as having sufficient free storage space and being connected to a stable internet network.
How many steps are in the registration process?
The registration process at Cashwin-Casino involves several key steps to establish a new player account. These steps are designed to collect necessary information efficiently while adhering to regulatory standards for online gaming platforms.
While the exact number of distinct fields or screens isn't specified, standard online casino registration typically includes providing personal details, setting up login credentials, and agreeing to terms and conditions. This is followed by identity verification, which is a separate, crucial step.
Upon completion of the initial registration and subsequent KYC verification, which includes an ID and address proof valid within 3 months, the account becomes fully active and ready for gameplay. The entire KYC process can take approximately 24-48 hours.
Why is an account blocked under 18 years old?
Online casinos are legally prohibited from accepting players who are under the age of 18, which is a standard global regulation. This restriction is in place to comply with gambling laws and protect minors from engaging in regulated gambling activities.
If an account is discovered to be registered by an individual under 18 years of age, it will be immediately blocked. This action is taken to enforce the legal age requirement and prevent underage gambling, which carries significant legal and ethical implications for the operator.
Players must be able to provide proof of age during the KYC process, which includes submitting a valid identification document. Failure to meet the minimum age requirement, which is strictly enforced, will result in account closure and forfeiture of any funds.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
What does not count towards bonus wagering?
Certain game types contribute less to the wagering requirement of the welcome bonus. For instance, while slots contribute 100% of their stake, table games only count for 10%. This means a 10 EUR bet on a table game would only reduce the wagering requirement by 1 EUR.
Live casino games also have a reduced contribution, similarly counting only 10% towards the wagering. Consequently, to fulfil the wagering requirements, players will need to place significantly more bets on live dealer games compared to slots. This is a common structure to encourage play on specific game categories.
The welcome bonus, offering up to 2,000 EUR plus 100 free spins, has a wagering requirement of 35x to 45x the bonus amount. Understanding game contributions is crucial for managing this turnover within the 30-day validity period.
Why is the maximum bet 5 EUR during bonus?
A maximum bet limit of 5 EUR is imposed while the welcome bonus is active. This measure prevents players from rapidly clearing the wagering requirements by placing very large bets, which could deplete the bonus funds too quickly. It ensures a more extended and controlled gameplay session.
This 5 EUR maximum bet applies across all games when a bonus is active, regardless of whether the game type contributes 100% or 10% to wagering. For example, a 5 EUR bet on slots will contribute 5 EUR towards wagering, while a 5 EUR bet on table games will contribute only 0.50 EUR.
The bonus terms state a wagering requirement of 35x to 45x the bonus amount, with a validity of 30 days. The 5 EUR bet limit is a standard tool to balance the casino's risk against the player's potential to meet these conditions.
Why is the email confirmation not arriving?
Players may experience delays in receiving email confirmations, particularly for KYC verification, which typically takes 24-48 hours. This timeframe is standard for processing identity and address documents. It's advisable to check spam or junk folders, as these emails can sometimes be misdirected.
The KYC process requires submission of an ID and an address proof no older than 3 months. If these documents are not clear or meet the criteria, it can lead to further delays in confirmation. The casino aims to process these as efficiently as possible within the stated window.
While email confirmation for KYC is pending, players can still explore the casino's offerings, including games like Book of Demi Gods 2 from Spinomenal, which features a 95.90% RTP. However, full account functionality might be restricted until verification is complete.
Which studios supply most slots in the catalog?
While specific studio dominance is not detailed, games from Spinomenal, such as Book of Demi Gods 2, are featured prominently, boasting a high volatility and a maximum win potential of x5000. This suggests a focus on providers known for engaging slot mechanics and features.
The catalog includes a variety of slot titles, appealing to different player preferences. High volatility slots like Book of Demi Gods 2 are designed for players seeking potentially larger, though less frequent, wins. Spinomenal's titles often incorporate familiar 5x3 reel structures with 10 paylines.
The welcome bonus includes 100 free spins, which can often be used on popular titles, further indicating the types of slot studios favoured by the casino. These spins allow players to experience the slot offerings directly, contributing to the 35x-45x wagering requirement.
Which method matches the 20 EUR minimum deposit?
For players looking to deposit a minimum of 20 EUR, Bitcoin (BTC) and other cryptocurrencies are suitable options. These methods allow for deposits starting from 20 EUR, with transaction times for deposits ranging from 10 to 60 minutes. Withdrawals via crypto are also processed within 0-24 hours.
While Neosurf is available with a minimum deposit of 10 EUR and instant deposit times, it does not support withdrawals. Bitcoin, on the other hand, offers both deposit and withdrawal functionality, making it a more versatile choice for managing funds, especially if planning to withdraw winnings.
The welcome bonus, which is 300% up to 2,000 EUR plus 100 free spins, can be claimed with deposits starting from 10 EUR. However, to utilize methods like Bitcoin for deposits and withdrawals, a 20 EUR minimum is applicable, which aligns with broader transaction capabilities.
What is the benefit of La Partage in French Roulette?
The 'La Partage' rule in French Roulette offers a specific benefit to players on even-money bets. When the ball lands on zero, La Partage returns half of the player's stake on even-money bets like red/black, odd/even, or high/low. This rule effectively halves the house edge on these specific bet types.
Compared to standard European Roulette, where a zero spin on an even-money bet results in a total loss of the stake, La Partage provides a significant advantage. For example, a 10 EUR bet on red would see 5 EUR returned if the ball lands on zero. This contrasts with a complete loss in other roulette variants.
This rule significantly reduces the theoretical disadvantage for players making even-money bets. For a player betting 10 EUR on an even-money outcome, the potential loss on a zero spin is reduced to 5 EUR. This makes French Roulette a more player-friendly option for this particular betting strategy.
Is a win after a 6 EUR bet voided?
The maximum bet allowed while a bonus is active is 5 EUR. Therefore, a win resulting from a 6 EUR bet placed during an active bonus period would likely be voided. This is a standard condition to prevent players from exceeding bonus limits.
This maximum bet limit is crucial for managing bonus wagering requirements. Exceeding the 5 EUR stake limit can lead to the forfeiture of winnings and potentially the bonus itself. Players are advised to monitor their bet size carefully to ensure compliance.
To avoid voided wins, ensure all bets adhere to the stated maximum. For example, if a player wishes to bet 6 EUR, they must wait until the wagering requirements are met or the bonus has expired. Adhering to the 5 EUR limit ensures that any resulting wins remain valid.
Am I allowed to open a second account?
Opening a second account is generally not permitted. The terms typically state that only one account per player is allowed to ensure fair play and prevent abuse of bonus offers. This is a common practice across most online casinos.
Violating the single account policy can lead to severe consequences, including the closure of all accounts and the confiscation of any funds. This restriction helps maintain the integrity of the gaming environment and prevents players from exploiting promotional benefits.
To maintain account eligibility and avoid issues with withdrawals or bonuses, it is imperative to adhere to the one-account-per-player rule. Any player found to have multiple accounts may face account suspension and loss of all associated winnings.
Why does KYC reject documents older than 3 months?
KYC, or Know Your Customer, procedures require proof of address that is no older than 3 months. This is to ensure the provided address is current and accurately reflects the player's residential status. Documents like utility bills or bank statements are commonly used.
Using outdated documents for address verification can lead to rejection because they may not accurately represent the player's current location. The 3-month validity period ensures that the casino has up-to-date information for security and regulatory compliance purposes.
Therefore, players must submit a recent document, such as a utility bill or bank statement, issued within the last 3 months to successfully complete the KYC process. This requirement helps the casino maintain accurate player records and prevent fraudulent activities.
Which payment method pays out within 24 hours?
Cryptocurrencies, specifically Litecoin (LTC) and Dogecoin (DOGE), offer payout times within 0-24 hours. These digital currencies provide a fast and efficient method for withdrawing winnings, often processed much faster than traditional banking methods.
These crypto options have a withdrawal limit of 20 EUR to 10,000 EUR and incur no fees, aside from the standard network fee. The transaction speed is facilitated by the blockchain technology underpinning these cryptocurrencies.
For players seeking rapid access to their funds, utilizing Litecoin (LTC) or Dogecoin (DOGE) for withdrawals is recommended. These methods provide one of the quickest payout options available, with funds typically arriving within the specified 24-hour window.
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